I know we haven't been nearly as often as we once went, but we just don't eat out as much, and we've both have health issues. However, when friends came in from Arizona and requested a nice meal for their last night in town, we immediately said that Logan's was the place to go.
I have never been more disappointed and embarrassed in my life.
We arrived about 8:00 p.m., and the restaurant didn't appear busy. There were numerous empty tables, with no wait to seat our party of 6. Upon sitting down, we all started talking and barely noticed that we had been there 20 minutes and had yet to see our server. One of our party mentioned it to the bartender, and we proceeded to wait for another 15 minutes before she appeared. She apologized, said that she had 2 tables of 25 and was arguing with the manager, as she took our drink orders. Another 15-20 minutes rolled by, and we still had no drinks, so my friend went up to the bar to get her own soda. We finally received our drinks about 10 minutes after that, brought by someone other than our server, just as another party of 6 was seated in the booth next to us. Our order was taken right about 9:00 p.m.
About 9:15 someone came from the kitchen to ask a question about our order. At 9:30 that same person came out, apologized for the wait, and told us that everything was being plated at that moment.
At 9:45 our out-of-town guests decided to leave and head back to their hotel, since they were catching the red eye the next morning. With the remainder of our party still seated in our booth, and before our food had been served, someone ran out of Logan's, screaming at our guests, demanding they return to the restaurant and pay for their meals. We demanded to see the manager, and that was about the point that our food finally came out of the kitchen.
Everything was cold. I ordered grilled shrimp with broccoli and a baked potato. There was the tiniest bit of warmth in my bare baked potato. I requested the butter and sour cream that was supposed to come with it, as well as a refill of my tea. Only one other member of our then 4-person party received anything even remotely warm. By the time I received butter, my potato was too cold to melt it.
We attempted to tell the person we thought was the manager that things weren't going well. We even pointed out that the table behind us, also a party of 6, had much better service. They ordered, received their food, paid and left. and we hadn't even been able to eat the first bite. His reply was, "Well, they had a different server. Yours had a table of 50."
That's the point at which our server came with the check for the full amount. After all of the mess, they had offered nothing as an apology. They were more worried about closing.
This was when the actual manager finally showed up, leaned against the booth, and asked, "What do you want?" I believe one of the members of our party paid for his dinner, but my other friend and I refused.
Playing the devil's advocate: I can't say whether or not our server had 2 such large parties, or one, because the restaurant was not that busy when we arrived. If there were 2 parties that size then they had them tucked away. However, if our server was that covered up then I wholeheartedly fault the manager for this situation because no server that busy should have been give a party of 6 on top of it all.
Also, having worked in the restaurant industry many years ago, I know how it can be, how quickly things can turn bad, what it's like to get slammed with a bus, etc. I'm usually extremely forgiving, but this night was beyond belief. In fact, I will probably never go to a Logan's Roadhouse again.
Date of Incident: Tuesday, June 13, 2023, 8-10 p.m.
Number in Party: 6 adults
Issues:
- Extended wait for service
- Extended wait times to place drink orders, place food orders, receive food, speak to someone
- Embarrassing incident where staff member screamed at our guests to return to the table and pay for food they never received
- Cold Food
- No Drink Refills
- Rude Manager
